Intelligent Decision Automation: The Key to Business Process Optimization
ABOUT THIS SESSION:
Organizational success is a function of making decisions and taking actions at the right time. This session looks at how application infrastructure that is specifically focused around event management, decisioning, and analytics is evolving to bring far more precision, accuracy, and speed to decision making and process execution. Recent developments in event processing, enterprise decision management and analytics will be discussed along with case studies that demonstrate how organizations are combining these technologies to achieve business process optimization.
ABOUT THE SPEAKER(s):
Stephen D. Hendrick is the Group Vice President of IDC’s Application Development and Deployment research group which covers tools, technologies, and platforms used by professional developers to build and deploy applications. The Application Development and Deployment services that Mr. Hendrick manages include: Application Development Software, Information Management and Data Integration Software, Integration and Deployment Software, Application Life-Cycle Management, Service Oriented Architectures and Web Services.
Mr. Hendrick has published research over the last 13 years in each of these areas as well as leading research efforts in adaptive systems, IDC’s Worldwide Professional Developer Model, and IDC’s Worldwide Software Developer Collaborative. Mr. Hendrick is responsible for advising clients on market and technology directions as well as directing supply and demand-side primary research to size, forecast, and segment the application development tools market.
Prior to Mr. Hendrick’s tenure at IDC, he acquired 15 years of application development experience within the information services industry. Mr. Hendrick held a number of positions within the Global Electronic Banking division of Chase Manhattan Bank, including Project Manager, Manager of Product Services, and Senior Product Manager. Mr. Hendrick’s experience at Chase included managing software product development, directing product support activities, and driving the development of financial information systems to facilitate cost allocation, pricing, strategic planning, and product positioning. He utilized decision analysis and relational database technology in addressing information systems needs for Chase and Chase customers including Mobil Oil, Goldman Sachs, ARA Services, and McKesson. Prior to this, Mr. Hendrick was a consultant at Interactive Data Corporation developing EIS solutions. He also served as an outside professional for Harbridge House developing fleet supervisory applications for the U.S. Navy, and supported econometric research in the areas of energy demand modeling, transportation, and litigation at Charles River Associates.
Mr. Hendrick received a B.A. in economics from Hartwick College and an M.B.A. from Boston University.
