Sunday | 2:30 PM - 5:30 PM | Pre-Conference Tutorials Track

SESSION TITLE

Smart Use of Rules in Process

SPEAKER(s):

Kathy Long President Innovative Process Consulting, Inc.

MAIN FOCUS OF PRESENTATION: Business

FAMILIARITY WITH SUBJECT: Some

ABOUT THIS SESSION:

Do you have volumes of paper with pictures of processes that no one ever uses?

Many organizations are involved in “Process Improvement” efforts and create process models that become meaningless due to the time and resources required to keep them current. What You Will Learn:

• How to avoid process models that are created and referenced once then never used again
• How the documentation of Business Rules as part of the process influences the elements of reuse, adaptability and flexibility in the models themselves
• Through hands on experience in simple workshops, how to document business processes with techniques that will enable an organization to keep their models current well beyond their initial creation



ABOUT THE SPEAKER(s):

Kathy A. Long, a Principal of the Process Renewal Group, and President of her own company, Innovative Process Consulting, has been helping organizations understand and improve their business performance through improved processes since the mid-1980’s. She has experience improving processes in a wide variety of industries worldwide, including leasing, manufacturing, customer service, telecommunications, banking, petrochemicals, government and retail. Ms. Long brings a very practical, common sense approach to process improvement, applying a variety of techniques and the application of innovative concepts to help move organizations forward with better more effective and adaptable processes. Working with clients, she has enabled them to increase the efficiency of their processes by literally thousands of percent.

She is regarded as realistic practitioner who believes people are one of the critical factors for success in any process improvement initiative and coined the phrase, “People are the Process”.